Contact Us
Found a bug, have a feature idea, or need help? Email us and include your iOS version and Pricely version (shown at the bottom of Settings).
Email: teams@sanyezi.com
Frequently Asked Questions
Do I need an account? Is my data private?
No account is needed, and your items, prices, and stores are stored on your device. Usage statistics, including item names, store names, and prices, are sent to Google Analytics. See the Privacy Policy for details.
How do backups work?
Go to Settings and create a backup. It's a file you save or share wherever you like (Files, iCloud Drive, email). Restoring one shows what's different, and you pick what to keep.
How do I move my data to a new iPhone?
Create a backup on your old device, save it somewhere the new device can reach (such as iCloud Drive), then install Pricely on the new device and choose "Restore from a file."
How is the “usual price” calculated?
It's the median of your regular prices for an item from the last 90 days, when there are at least 3.
How is the “best price” determined?
It's the lowest latest price across your stores, sale prices included.
Why doesn't an item show a buy verdict?
An item needs at least 3 regular prices in the same currency before Pricely can say whether a price is a good deal.
Do sale prices affect the usual price?
Sales are left out of the usual price, but they count toward the best price.
How do I remove ads? I bought Remove Ads but still see them.
Open Settings → Remove Ads. If you've already bought it (for example, on another device or after reinstalling), tap "Restore purchase" while signed in with the same Apple ID.
How do I get a refund?
In-app purchases are processed by Apple. You can request a refund at reportaproblem.apple.com.
The barcode scanner doesn't open.
Pricely needs camera access to scan barcodes. Turn it on in iOS Settings → Pricely → Camera.